RM88 respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard information when you use the RM88 platform — and the rights you hold over your own data.
This Privacy Policy ("Policy") is published by the entity operating the RM88 online gaming and sports betting platform, accessible at rm88.casa (hereinafter "RM88", "we", "us", or "our"). This Policy governs the collection, processing, storage, sharing, and protection of personal data belonging to individuals who register an account, visit, or otherwise interact with the RM88 platform ("you", "the User", "the Data Subject").
RM88 is committed to handling personal data with the highest standards of care and in full compliance with applicable data protection legislation. We process personal data only for the purposes described in this Policy and only to the extent necessary for those purposes.
Your privacy matters to us. This Policy is written in plain, readable English so that every RM88 player — whether based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam — can understand exactly how their information is handled. If you have any questions, our Data Protection contact details are provided in Section 15.
This Policy should be read alongside the RM88 Terms & Conditions and Responsible Gambling Policy. By registering a Player Account or using the RM88 platform, you acknowledge that you have read and understood this Privacy Policy.
The following definitions apply throughout this Privacy Policy:
RM88 collects personal data through multiple touchpoints. The categories of data collected are described in the table below.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number, residential address | Provided voluntarily at account registration |
| Identity Verification (KYC) | Government-issued ID (Malaysian MyKad, passport), proof of address documents, selfie photographs | Submitted during KYC verification process |
| Financial Data | Payment method details (e-wallet IDs, bank account numbers, FPX references, DuitNow identifiers, cryptocurrency wallet addresses) | Collected during deposit and withdrawal transactions |
| Gaming & Transaction Data | Bet history, wagering amounts, game selections, session durations, win/loss records, bonus usage | Automatically recorded by platform systems |
| Technical & Device Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps | Automatically collected via platform access logs and cookies |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, WhatsApp/WeChat messages to support | Recorded when you contact RM88 support |
| Preference & Behavioural Data | Preferred game categories, notification settings, responsible gambling limit selections, VIP tier activity | Derived from your interactions with the Platform |
RM88 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) except where strictly required for responsible gambling assessment or where you have provided it voluntarily in a support context.
RM88 processes your personal data for the following purposes:
We use Registration Data and KYC Data to create and maintain your Player Account, verify your identity and age (21+ requirement strictly enforced), process deposits and withdrawals via Malaysian payment channels including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, and accepted cryptocurrencies, and to administer your VIP program membership and bonus entitlements.
RM88 processes KYC Data, Financial Data, and Technical Data to fulfil anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, to conduct ongoing fraud monitoring and detection, to investigate suspected breaches of the RM88 Terms & Conditions, and to comply with requests from regulatory or law enforcement authorities where legally required.
Communications Data is processed to respond to your support enquiries submitted via live chat, email ([email protected]), WhatsApp, or WeChat, to maintain records of customer service interactions, and to improve our support quality and response times.
Gaming & Transaction Data and Preference Data are processed to monitor gambling behaviour for responsible gambling compliance, to administer self-exclusion requests, cooling-off periods, and deposit limits, and to identify patterns that may indicate problematic gambling behaviour. This processing reflects RM88's duty of care to its players and is a condition of responsible platform operation.
Where you have provided explicit consent, RM88 may use your Registration Data and Preference Data to send you promotional offers, VIP program updates, bonus notifications, and platform news via email or in-platform messaging. You may withdraw marketing consent at any time by updating your communication preferences within your account settings or by contacting support.
Technical & Device Data and aggregated Behavioural Data are processed to analyse platform usage patterns, identify and resolve technical issues, improve user experience across desktop and mobile interfaces, and inform product development decisions. Where possible, this analysis uses anonymised or pseudonymised data.
RM88 processes your personal data on the following legal bases:
RM88 does not sell your personal data to third parties. We may share your data in the following limited circumstances:
RM88 engages third-party service providers who process personal data on our behalf under binding data processing agreements. These include payment processing providers (including FPX, DuitNow, and e-wallet operators), KYC and identity verification services, fraud detection and AML screening tools, cloud infrastructure and hosting providers, customer support software platforms, and email communication platforms. All such providers are required to process data only as instructed by RM88 and to maintain appropriate technical and organisational security measures.
To facilitate live dealer games, slots, and sports betting services on the RM88 platform, certain gameplay and session data may be transmitted to our licensed game software and sportsbook providers. These providers process this data solely to enable game functionality and are bound by contractual confidentiality obligations.
RM88 may disclose personal data to regulatory bodies, law enforcement agencies, or financial intelligence units where required by applicable law, court order, or regulatory direction. Such disclosures will be limited to the minimum data necessary to satisfy the legal requirement.
In the event of a merger, acquisition, restructuring, or sale of assets involving RM88, personal data held by RM88 may be transferred to the acquiring or successor entity. Users will be notified of any such transfer that materially affects the processing of their personal data.
RM88 never shares your personal data with unaffiliated third parties for their own direct marketing purposes without your explicit prior consent.
RM88 retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal, regulatory, and contractual obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with RM88's data disposal procedures.
RM88 uses cookies and similar tracking technologies to enhance your platform experience, maintain your authenticated session, remember your preferences, and gather anonymised analytics data about platform usage patterns.
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the RM88 platform, including the ability to maintain authenticated sessions or retain account preferences. RM88 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of targeted advertising on external websites.
RM88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Your responsibility: The security of your account is also dependent on the strength and confidentiality of your login credentials. RM88 strongly recommends using a unique, complex password for your Player Account and enabling 2FA where available. Never share your credentials with any third party.
In the course of providing services to Malaysian players, RM88 may transfer personal data to service providers and game software partners located outside Malaysia. Where such transfers occur, RM88 ensures that appropriate safeguards are in place, including contractual protections requiring recipient parties to maintain data protection standards equivalent to those described in this Policy.
RM88 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate supplementary safeguards.
Subject to applicable data protection law, you hold the following rights in relation to the personal data RM88 holds about you:
To exercise any of the above rights, please contact RM88 at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable period in accordance with applicable law. Please note that certain rights may be limited where RM88 is required to retain data for legal compliance purposes.
The RM88 platform is strictly intended for individuals aged 21 years and above. RM88 does not knowingly collect or process personal data relating to persons under 21 years of age.
RM88 applies age verification procedures during account registration and prior to processing any first withdrawal. Where RM88 becomes aware that personal data belonging to a person under 21 years of age has been collected, that account will be immediately suspended, the data will be deleted in accordance with our data disposal procedures, and any deposits will be returned in accordance with our account closure procedures.
If you believe that a minor has registered a Player Account, please notify us immediately at [email protected].
The RM88 platform may incorporate technology and services provided by third-party partners, including game software providers, live streaming services, payment processors (including Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, and other Malaysian banking integrations), and fraud prevention tools. Each of these third parties operates under its own privacy and data protection policies.
RM88 is not responsible for the privacy practices of third-party providers beyond the contractual data processing obligations imposed upon them by RM88. Players are encouraged to review the privacy policies of any third-party payment providers whose services they use in connection with their RM88 account.
RM88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. Where amendments are material, RM88 will endeavour to notify registered players by email or via a prominent Platform notification prior to the changes taking effect.
The "Last updated" date at the top of this Policy will be revised to reflect all amendments. Your continued use of the RM88 platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not accept the revised Policy, you may request account closure as described in the RM88 Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by RM88, please contact us through the following channels:
We are committed to resolving all privacy-related queries promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Key commitments RM88 makes to every player regarding data privacy and protection.
All data transmitted between your device and the RM88 platform is protected by industry-standard 256-bit SSL/TLS encryption. Your financial details, KYC documents, and account credentials are never transmitted in plain text.
RM88 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. Your information is used exclusively to operate and improve the RM88 platform and to fulfil our legal obligations.
You hold clear rights over your personal data — including access, rectification, erasure, portability, and objection. Submit a request to [email protected] and we will respond within the timeframes set out in this Policy.
RM88 does not retain personal data indefinitely. Retention periods are defined, published in this Policy, and enforced operationally. Data is securely deleted or anonymised once it is no longer required for the stated purpose.
RM88 uses only necessary, functional, and analytics cookies. We do not use cross-site advertising trackers. Non-essential cookies can be managed through your browser settings at any time without affecting core platform access.
RM88 does not knowingly collect data from individuals under 21 years of age. Age verification is applied at registration and before first withdrawal. Accounts identified as belonging to minors are immediately suspended and data deleted.
Our support team is available around the clock to address any privacy or data protection queries about your RM88 account.
For players aged 21 and above only. Gambling involves risk. Play responsibly. Visit our Responsible Gambling page for support tools and resources.